privacy

At Language Exam Experts, we value the trust our students place in us and are committed to protecting their personal information with the highest level of care. This Privacy Policy explains how we collect, use, store, and safeguard the data shared with us through our website, courses, and services. By using our platform or enrolling in our programs, you consent to the practices described in this policy.

When you register for a course or interact with our website, we collect certain personal details to ensure a smooth and personalized learning experience. This information may include your name, email address, phone number, billing details, and course preferences. We also gather technical data such as IP addresses, browser type, device information, and usage patterns to help us understand how students interact with our website and to enhance the overall performance of our services. All data collected is used strictly for academic and administrative purposes.

Your personal information enables us to provide you with access to course materials, schedule live sessions, send important updates, process payments, and deliver customer support. For example, we use your email address to share course notifications, learning resources, and reminders. Contact details such as phone numbers may also be used to resolve urgent issues or provide guidance during your learning journey. At all times, our communication is focused on assisting you with your preparation and improving your experience with us.

Payment transactions on our platform are processed securely through trusted third-party gateways. We do not store sensitive payment details such as credit or debit card numbers on our servers. Instead, these details are encrypted and handled directly by secure payment processors. While we take every possible precaution to protect your financial data, we cannot be held responsible for breaches that occur due to factors beyond our control, such as unauthorized access to your personal device or cyberattacks targeting external payment providers.

We may also collect non-personal information to improve our services, such as browsing behavior, time spent on different sections of the website, or interaction with study materials. This data is analyzed to identify trends, improve course design, and enhance website functionality. Cookies and similar technologies may be used for this purpose. Cookies help us remember your preferences, provide customized content, and track performance. You may choose to disable cookies in your browser settings, though this may affect your ability to access certain features of our platform.

At Language Exam Experts, we never sell, rent, or trade personal information to third parties for commercial purposes. Your data is shared only with trusted partners and service providers who assist us in delivering courses, processing payments, or maintaining technical infrastructure. These partners are bound by confidentiality agreements and are authorized to use your information solely for the purpose of providing services on our behalf. In some cases, we may be required by law to disclose personal information in response to legal requests, court orders, or regulatory obligations.

The security of your data is one of our highest priorities. We employ industry-standard measures such as encryption, firewalls, secure servers, and access controls to protect your information from unauthorized access, alteration, or disclosure. Our internal team is trained in data protection practices to ensure that personal information is handled responsibly. However, no online platform can guarantee absolute security, and while we make every effort to protect your data, you acknowledge that sharing information online carries inherent risks.

We retain your personal data only for as long as necessary to provide educational services and fulfill administrative requirements. Once you complete a course or terminate your association with us, we may continue to store certain details for record-keeping, dispute resolution, or compliance with legal obligations. After the retention period, personal information is securely deleted or anonymized to ensure it cannot be misused.

Students have the right to review, update, or request deletion of their personal information held by us. If you wish to access your data, correct inaccuracies, or withdraw consent for certain uses, you can contact our support team via email. We will respond to such requests within a reasonable timeframe and ensure that your preferences are respected, subject to legal or contractual obligations.

Our website may contain links to third-party platforms, such as payment gateways, external resources, or partner websites. Please note that once you leave our website, we are no longer responsible for how your information is handled. We encourage students to review the privacy policies of any external websites before providing personal information.

Language Exam Experts operates in India but serves students globally. By using our services, you acknowledge that your information may be transferred to and stored in locations outside your country of residence. Regardless of where your data is processed, we apply the same strict standards of security and confidentiality to protect it.

We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or our operational practices. Any revisions will be posted on our website, and the updated policy will take effect immediately upon publication. Students are encouraged to review this page periodically to stay informed about how their information is protected. Continued use of our services after changes to the policy constitutes acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way your information is handled, you may contact us directly. Our dedicated support team will take all necessary steps to address your concerns and provide clarity.

At Language Exam Experts, safeguarding your personal data is not only a legal responsibility but also a reflection of our commitment to integrity and trust. We want every student to feel confident and secure while preparing with us, knowing that their privacy is always respected and protected.